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Coastside Hope
  • About Us
    • Meet Our Community
    • Client Stories
    • How You Can Help
    • News
    • Calendar
  • Our Services
    • Food Services
      • Food Pantry
      • Family Harvest
      • Brown Bag
    • Other
      • Critical Needs
      • Adopt-a-Family
      • Tax Preparation
  • Immigration
    • List of services
    • Citizenship Classes
    • External Resources
  • Volunteer
    • High School Scholarship
  • Contact
  • Donate Now

Client Story: Collaborative Assistance

Homepage Clients Client Story: Collaborative Assistance
Clients

Client Story: Collaborative Assistance

December 13, 2017
By Keith Terry
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A local family of five came to Coastside Hope for help with a rental housing problem. They are good tenants who always pay their rent on time. For two months, the landlord of their two-bedroom apartment had been working on mold in the bedrooms. The family could not enter the bedrooms and could not use the central heat, despite cold winter weather. As a result, the family was living entirely in an unheated living room. A Coastside Hope safety net case manager contacted housing advocate Project Sentinel to collaborate on a solution.

Project Sentinel assisted in drafting a tenant rights document, including defining “a habitable living environment” in the correct context. Coastside Hope in turn helped the family submit formal requests to relocate the family to a hotel, quickly complete the mold repairs, and issue a rent credit for the time spent living in sub-standard conditions.

Property management responded reasonably and appropriately to the requests. They placed the family in a hotel while they completed the mold remediation and issued a one-month refund of rent.

Thanks to a collaborative advocacy effort, this client family quickly returned to safe housing conditions while maintaining a positive relationship with their property managers.

Tags: Clients; Collaboration; Housing

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    PO Box 1089

    El Granada, CA 94018

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    2020 Adopt A Family Thank You
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    Friday, 16, Oct
    Free COVID-19 Testing
    Tuesday, 19, May
    COVID-19 Testing
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    Coastside Gives 2020 Thank You
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