Coastside Hope is now hiring a Bilingual (English-Spanish) Human Services Caseworker
Providing safety net services to low income families, individuals, seniors, homeless and the disabled.
Main Job Tasks and Responsibilities:
Typical duties may include, but are not limited to the following: Interview clients to assess the need for services; providing case management and developing case work plans; providing crisis intervention; discussing personal problems and explaining available resources, determining eligibility for direct services or financial assistance programs; providing either direct services or information and referral to services available in county as appropriate; maintaining accurate records on all client contacts; participating in multi-disciplinary case conferences.
Conduct outreach activities to community members about CalFresh and Coastside Hope programs. Will need to be available some evenings and weekends.
Lead and support volunteers (promotoras) in CalFresh outreach efforts. Maintain and report volunteer hours.
Education and Experience
Education equivalent to a bachelor’s degree in a human services field, possession of a Human Services Certificate of Proficiency, a Family Development Certificate of Completion, and or three years of experience in human services work. Bilingual Spanish and English.
Bi-lingual (English and Spanish) Demonstrate ability to communicate clearly verbally and in writing in English and Spanish.
Human Services Resources in San Mateo County.
Methods of handling crisis situations.
Public relations skills.
Case management techniques.
Proficiency with technology tools and software programs utilized as a part of the CalFresh application assistance process (Benefitscalwin.org; Outlook; Word; Excel.)
Effectively relate to people from all social, economic, and ethnic backgrounds.
Ability to maintain client confidentiality and appropriate boundaries with clients; ability to manage challenging clients.
Ability to daily demonstrate positive customer service to many people from different walks of life.
Be empathetic and caring in the most adverse of situations.
Be a good listener.
Work well with people in a team capacity.
Work under pressure.
Deal with high volume clientele.
Effectively work with community and public agencies.
Well organized and action oriented.
Please email a cover letter and resume to Fatima@coastsidehope.org, and include a statement as to how you believe you can contribute to Coastside Hope’s mission.